Communication is only 7% verbal—the rest is body language and tone. To master the “silent” side of leadership, our managers gathered at OPENS in Novi Sad for an interactive workshop with our VP of Human Capital Biljana Rakić.

The topic? Micro-expressions.

These split-second facial changes are arguably the most honest indicators of how a person is feeling. Biljana guided our team through the nuances of spotting these cues, turning a complex psychological subject into practical leadership tools.

The workshop provided our leaders with actionable insights on how to build deeper trust with their teams and navigate sensitive conversations with greater emotional intelligence. It was an inspiring day of learning, connection, and growth in the heart of Novi Sad.